faqs

Frequently Asked Questions

If you are looking for another quick answers to your questions, contact us by email, or feel free to call us at 020 3868 3500. We are happy to answer any of your questions and help you on your way to a clean home.

ARE YOU INSURED?

We are a fully bonded cleaning service. We carry insurance for our employees and for the work that we do in your home. We also guarantee customer satisfaction. Was something not cleaned the way that you expected? Let us know, and we will do our best to put things right.

WHAT ABOUT PETS?

Pets are a part of the family, and so we clean up after them as well! During service we recommend that you do keep your pet somewhere they will be comfortable — not all of our furry friends like the sound of vacuums or unfamiliar people in their space. Let us know how you'd like to handle your pet ahead of time to keep them safe and happy.

IS A LONG-TERM CONTRACT REQUIRED FOR SERVICES?

Absolutely not. Our services are provided as needed to suit your busy lifestyle. There are no long-term contracts or obligations required.

DO YOU CLEAN UNDER FURNITURE?

We will move and clean under small objects and light furniture. We will also vacuum/mop under heavy furniture (like beds and couches) however we will strictly not move heavy furniture. This is due to the high risk of scratching floors. We are happy if customers would like to move furniture for us, but we will not instruct the cleaning teams to do so themselves.